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FAQ

Q: What is a Metal Print?

A: Pure Metal Prints are your photographs that have been infused directly onto metal. The vibrancy, detail, and depth of metal prints truly feels like you could step into the print. Each metal print is ready to hang unless you specifically want only a flat metal print. We use the same quality that can be found in many fine art galleries around the world.

 

Q: What is a Wood Print?

A: Pure Wood Prints are your photographs infused onto specially coated wood. The wood grain shows through your image creating a cool vintage look to any photograph. A great natural product.

 

Q: What is a Metallic Print?

A: Metallic prints are photographic paper prints. We print your photograph on archival paper with inks that are rated with the Wilhelm Institute to last over 200 years for color and 400 years in black and white. All paper prints come rolled in a sturdy tube to ensure safe shipping.

 

Q: Is my finished metal or wood print ready to hang?

A:  Yes, we ship all our prints out ready to hang, unless you specifically choose to have no hangers on it. We offer different mounting and hanging options.

 

Q: What size should I print and still maintain a good quality image?

A:  We recommend using the highest quality image setting on your digital camera. See below chart for a general reference table for print size quality and megapixels.

 

Q: What is the biggest file I can upload on this site?

A:  100MB is the largest file that can be uploaded through the website, but anything larger can be uploaded directly to our dropbox link here: Click Here

 

Q:  Will you retouch my image?

A:  If you want us to retouch your image we would love to do minor adjustments for color, you can check the box at the end of your checkout indication if you’d like us to or not. If you want major digital work email or call us and we will give you a quote on the digital editing to your image.

 

Q: How will my order be shipped?

A:  We carefully package each finished print and insure it. We ship using UPS, FEDEX, or USPS to a mailing address you give during checkout.

 

Q:  How long will it take to receive my photograph?

A: As each print is one of a kind and custom printed we give ourselves 5-7 days to ship. If you do need a rush on an order please feel free to contact us and we will try our best to accommodate you.


Q: What type of digital file formats do you accept?

A: We accept Jpeg, Tiff, PSD, and PNG files.

 

Q: Any special instructions for our files before we submit?

A: We prefer to receive files that are 300dpi at the size that you want them printed. But we can also still achieve max print resolution at 150dpi in the size that you want them printed. This would work well if you have a file that is 12x18 at 300dpi and you want to print it at double the size at 24x36, once enlarged it would be equivalent to 150dpi.
Please do not increase dpi to 300dpi if the file was not create at that size to begin with, this will create a "false" dpi and won't look any better than if you had kept at it's native dpi setting.

Make sure your image is RGB and in the Adobe RGB 1998 work space. (Adobe Photoshop: go to Image/Mode)
Then when you save your tiff or jpeg check the box that asks to "embed profile”.

 

Q: Can I add a signature to my picture?

Yes, if you would like to add a signature make sure it is at least 1/2 inch from the edge of your image. Also, double check that actual size of your photo and your signature. We recommend the signature to be anywhere from 1-2 inches long to have a realistic look.

 

*** We look at every image before printing, if we think your file won't reproduce well we will let you know before printing.

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